Lean | Agile | Project Management Strategy | Delivery Leadership
My passion is delivering products and services that wow and delight customers.
EXPERIENCE
Director, IT Delivery @ Royal Caribbean Group 2019-Present
Director, IT Delivery @ Royal Caribbean Group 2019-Present
Director, IT Delivery @ Royal Caribbean Group 2019-Present
I report to the head of IT Delivery. I manage a team of scrum masters and am responsible for:
- 🔗 Linking IT Together. During COVID, I led my team and IT organization through virtual PI Planning. They led 31 teams, reading out to IT executives (VP and above) and 250+ employees each quarter. Outcome(s): I evolved the organization’s framework from 5-group department reviews to one IT program review. Teams now share quarterly workloads, goals, risks, and confidence levels.
- 📈 Agile Growth. I grew IT's agile project management presence from 2 scrum masters to six scrum masters in 6 months. We standardized the reporting and team health for executive audiences. Outcome(s): My team has shortened stakeholder feedback from six months to two weeks. My team shortened PMO reports from 12 pages to visual 1-pagers. This reduction has increased executive and senior business stakeholders’ satisfaction.
- 🚢 Delivery Leadership during COVID. I designed and implemented real-time dashboards for senior IT leadership. These dashboards highlighted all critical systems before returning to service. Outcome(s): Over 22 cruise ships returned to service in 12 months. The previous ship readiness benchmark: one ship per month.
Senior Director @ Nickelodeon 2016-2019
Director, IT Delivery @ Royal Caribbean Group 2019-Present
Director, IT Delivery @ Royal Caribbean Group 2019-Present
I reported to the SVP of Nickelodeon Product and UX. I was responsible for:
- 🚀 Launching Great Experiences. I launched a first-of-its-kind interactive experience on Noggin iOS called Play-along videos. After launch, I grew these capabilities to Android. Outcome(s): Our analytics team reported 3x more views than traditional episodes. They reported 2x more screen time than traditional episodes.
- 😌 Making Products Better, Faster, and Easier to Use. I hired a UX designer to improve the tool’s usability. I also hired a customer success manager to train teams to use it. Outcome(s): Our production teams reported a 7x reduction in onboarding time for new users. Our engineering team reported a 5x faster development time and cost reduction.
- 💰 Saving the Company Money. I pivoted the product to use a new platform. That platform consolidated three codebases (Mac OS, iOS, and Android) into one. Outcome(s): Two production teams reported 90% cost reductions for repeated content development. The product team experienced an 80% reduction in new feature development costs. This improvement allowed for 4x more content and features with the same time and budget.
Associate @ Goldman Sachs 2015-2016
Director, IT Delivery @ Royal Caribbean Group 2019-Present
Associate @ Goldman Sachs 2015-2016
I reported to the VP of IT Delivery. I was responsible for:
- 👥 Operational model definition. The project grew from ~30 to over 200 team members in the first two months. I onboarded 4 product and development teams. I trained them on our SAFe framework and the reporting systems for tracking work. Outcome(s): Marcus had no bank charter in December 2015. Eight months later (August 2016), internal customers could book a compliant production loan. This speed to market was a record for a bank of its scale.
- 🦺 Risk Mitigation and Change Management. Each week I highlighted the schedule-impacting product requests to the executive leadership team. They reviewed these items against the Q3 2016 launch date so they could determine which to cut. Outcome(s): Executive leadership used my reports to cut specific scope areas. They moved these scope areas to operational processes (call centers). Moving them out allowed the project to launch on time.
Senior Manager @ VIACOM 2012-2015
Senior Manager @ VIACOM 2012-2015
Associate @ Goldman Sachs 2015-2016
I reported to the VP of Portfolio Management. I was responsible for lean process design/implementation, resource planning, and agile tech delivery. Below is a list of launched projects.
Launched Projects from Initiation to Completion
- Noggin Android, TVOS (Apr-Sep 2015)
- Noggin iOS, SVOD service (Oct-Mar 2015)
- Neopets Sale, Viacom to JumpStart (Feb - Sep 2014)
- Nick App for Google Play (Jan - Mar 2014)
- Nick App for Amazon Store (Jul - Dec 2013)
- Worldwide Day of Play 2013 website launch (Jun-Sep 2013)
- Nickelodeon’s Kids’ Choice Awards (Dec-Mar 2013)
Prior to 2012
Senior Manager @ VIACOM 2012-2015
Prior to 2012
- AgencyRx (now DDB Health), NYC (2010-2012) Senior Project Manager: I led digital project management initiatives for pharma clients.
- Experian, NYC (2007-2010) Project Lead. I onboarded new clients into Experian’s Cheetahmail email service platform.
- Grey Direct (now G2 Direct & Digital, Inc.), NYC (2005-2007) Account Executive. I acted as a link between the agency's operations and the client's needs.